Calloway County E-911 improves emergency access with Text-to-911 service

MURRAY – On Jan. 8, the Calloway County E-911 Communication Center is please to announce the launch of Text-to-911, a new service that allows individuals to contact emergency dispatchers by sending a text message in urgent situations where calling may be unsafe or impossible.

Text-to-911 enhances public safety by expanding access for people who are deaf, hard of hearing, have a speech disability, or find themselves in a situation where speaking could endanger their safety. This service is now fully operational throughout Calloway County.

“Adding Text-to-911 gives our community another critical pathway to reach help when seconds count,” said Calloway County E-911 Director Nathan Baird. “While calling remains the fastest and most reliable way to reach emergency services, texting can be lifesaving when calling isn’t an option.”

How to Text-to-911 works

• Enter 911 in the “To” field of your text message.

• In the message body, provide your location and the type of emergency.

• Respond promptly to all follow-up questions from telecommunicator.

• Do not send photos, videos, or group messages – Text-to-911 currently supports text only.

When to text instead of call

Text-to-911 should only be used when calling is not possible or safe, such as:

• When a person is deaf, hard of hearing, or has a speech disability.

• During a home invasion or domestic violence situation where silence is critical.

• When poor cell service prevents a voice call from connecting, but text messaging may succeed.

Again, always start the text with the specific location of the emergency and the type of emergency.

“Call if you Can, Text if you Can’t”

Officials remind the public that a voice call is still the preferred method for emergencies. Calling allows telecommunicators to gather information more quickly and provides critical audio cues that texting cannot convey.

The Calloway County E-911 Communication Center remains committed to improving emergency response capabilities and ensuring that all residents have access to life-saving services when they need them most.